Online Banking
Authenticator App / Digipass reset
Before you begin
You can use this process to reset your Authenticator App or Digipass if:
  • You accidentally deleted your old registered App
  • You’ve got a new mobile phone or tablet
  • You think you may have forgotten your four digit PIN*
  • You’re having problems using your device*
Once reset you’ll be prompted to re-register your app or Digipass the next time you log into Online Banking

*If these apply, you will also need to follow the steps to reset your device in Stage 4.
Step 1 of 4
Please enter your User ID and passcode:
User ID
Log out
Are you sure you wish to log out from Online Banking?
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SecurityAccessibility
Cynergy Bank plc. Registered in England and Wales: 04728421.
Registered office: 4th Floor, One New Change, London EC4M 9AF.
Correspondence address: PO Box 80030, London EC4P 4NG.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105.

Eligible deposits with Cynergy Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or visit www.fscs.org.uk

Click here for free and impartial advice, set up by the government.

Cynergy Bank plc is a member of UK Finance and subscribes to the Standards of Lending Practice published by the Lending Standards Board which covers good practice in relation to loans, overdrafts and other types of lending that we do not currently offer. Further information is available here

Click here to see ways to get in contact including our customer service opening hours.