Cynergy Bank - Online Banking
Online Banking

Important information
Beware of fraud scams
Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams., hoping you will let your guard down for a moment.
Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge: Could it be fake? It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact the bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

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Forgot User ID?

If you don’t know your User ID, please call Customer Service on
0345 850 5555
Mon-Fri 8.00am-7.00pm
Saturdays, Sundays and Bank Holidays 9.00am-5.00pm
+44 20 3375 6422 (if calling from abroad)
Calls may be recorded for monitoring and training
Important Information for Online Banking
Stay safe online
Download Trusteer Rapport security software free of charge and stay safe online.

Beware of fraud scams
If you receive unsolicited calls asking for personal, financial information or to access your computer, there is high probability it is a scam.

  • Never provide remote access to your device
  • Do not click on links provided by email however genuine they look

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