Cynergy Bank - Online Banking
Online Banking
Important information
Beware of fraud scams
Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams., hoping you will let your guard down for a moment.
Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge: Could it be fake? It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact the bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Find out more:
https://www.cynergybank.co.uk/online-banking/protect-yourself-online/
FAQsContact usPrivacy policy
SecurityAccessibility
Cynergy Bank plc. Registered in England and Wales: 04728421.
Registered office: 4th Floor, One New Change, London EC4M 9AF.
Correspondence address: PO Box 80030, London EC4P 4NG.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105.

Eligible deposits with Cynergy Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or visit www.fscs.org.uk

Click here for free and impartial advice, set up by the government.

Cynergy Bank plc is a member of UK Finance and subscribes to the Standards of Lending Practice published by the Lending Standards Board which covers good practice in relation to loans, overdrafts and other types of lending that we do not currently offer. Further information is available here

Click here to see ways to get in contact including our customer service opening hours.
Forgot User ID?

If you don’t know your User ID, please call Customer Service on
0345 850 5555
Mon-Fri 8.00am-7.00pm
Saturdays, Sundays and Bank Holidays 9.00am-5.00pm
+44 20 3375 6422 (if calling from abroad)
Calls may be recorded for monitoring and training
Important Information for Online Banking
Stay safe online
Download Trusteer Rapport security software free of charge and stay safe online.

Beware of fraud scams
If you receive unsolicited calls asking for personal, financial information or to access your computer, there is high probability it is a scam.

  • Never provide remote access to your device
  • Do not click on links provided by email however genuine they look

Find out more: https://www.cynergybank.co.uk/online-banking/protect-yourself-online/